TERMS & CONDITION
Terms & Conditions
We want you to be completely happy with everything you order from Flowra. If for any reason you are unsatisfied with one of our products or services, please contact us right away. For product-related issues, please send us a photo of your damaged item or packaging and a detailed description of your concerns. Please send all order and shop related inquiries to email@example.com
Shop Terms & Conditions
Tools & Supplies
Due to their custom nature, our tools and supplies are non-refundable unless your order arrives damaged or incorrect. If items are damaged in transit or you receive an incorrect order, we will replace them immediately.
All of the seeds we offer in our shop are of the highest quality and are frequently tested to ensure excellent germination. We guarantee that our seeds will grow and thrive. For best results, please read Seed Starting 101 in our RESOURCE section and follow the detailed growing instructions included with your order.
We have found that many seed starting problems can be remedied by setting up a proper seed starting area before sowing any seeds. Having high quality potting soil, adequate light, and consistent temperature is critical to seed starting success.
If your seeds do not perform after following our detailed instructions, please contact us immediately and we will happily send you replacement seed if available, or refund the purchase price. Our guarantee is limited to the purchase price of the seed only; shipping costs are nonrefundable. Flowra is not liable for any damage or loss resulting from crop failure. Reports must be made within 2 weeks of discovering the problem and within 1 year of purchase.
We guarantee that our dahlias will grow and are true to name. We are not responsible for weather, rodent, animal damage, or poor customer care. For best results, follow the detailed growing instructions included with your tubers. Your dahlias should sprout through the soil within 3-5 weeks from planting. If they fail to sprout within 6 weeks of planting, please notify us immediately. Problems must be reported by August 15th of the year they were ordered. Replacement tubers will be sent out the following spring. Our guarantee is limited to the purchase price of the tubers only; shipping costs are nonrefundable. Flowra is not liable for any damage or loss resulting from crop failure. Reports must be made within 2 weeks of discovering the problem and within 1 year of purchase.
Bulbs & Corms
We guarantee that our bulbs and corms will grow and are true to name. We are not responsible for weather, rodent, animal damage or poor customer care. Please follow the detailed growing instructions outlined on our RESOURCES page for best success.
Ranunculus and anemones require extra special care and must be given a protected environment in order to grow and thrive. It is extremely important that you follow the detailed growing instructions outlined on our RESOURCES page for best success. Due to their tender nature, we do not offer replacements or refunds on anemone and ranunculus corms.